Hello fellow collectors, fans, and friends:
We want to extend our deepest wishes of health, happiness, and healing to you all during this unprecedented time in the world. Much like many of yours, our business offices have been affected and our main concern is the safety and welfare of our staff, colleagues, and customers. We will continue to work diligently to make sure that all of our products on order and pre-order get into your hands as quickly and safely as possible and will be in constant communication about any potential delays. Please feel free to contact us at DirectHelp@DarkHorse.com with any questions or concerns and we would be more than happy to assist you further. We deeply appreciate your patience, understanding, and grace while we do our best to work through this trying time for all.
We will also do our best to provide you with general updates below. Please feel free to check back here for new information as we are able to provide it.
The DH Direct Team
Last Update - March 25th, 2020:
Note: According to the WHO, it is very unlikely for you to contract the virus through the mail. There are too many variations in environment that make it inhospitable for a virus to survive. The CDC's official stance is that the virus is spread through respiratory droplets with very little risk of contracting through the mail.
DH Direct Courier Updates:
USPS STATUS: Fully operational domestically within the US; possible delays in Europe and parts of Asia.
FedEx STATUS: Fully operational; waiving signature-on-delivery service in some countries, including the US, to extend safety precautions at the point of delivery.
UPS STATUS: Fully operational except where constrained by government restrictions; waiving signature-on-delivery service in some countries.